On Nov. 9, 2009, Haley had a monumental conversation with Michael F, an Apple technical support agent. It not only proved that real people ARE at the other end of tech support chats, but it also gave us a mission: to deliver to Michael F one pair of NIKE DUBAI DUNKS. Which we do have. We must find Michael F.In the meantime, we also figured we'd collect some of the best online tech support conversations around.
Please feel free to submit yours by emailing us at: whereismichaelf@gmail.com
My Wireless Router Must Be Broken Because I Can’t Log On to My Facebook
Please wait… Your number in the queue: 1
A representative will be joining you shortly.
from Hobart Jiles to All Participants:
hello?
from Hobart Jiles to All Participants:
i need help with my wireless router, please
from Hobart Jiles to All Participants:
the warrantee says 24/7 online support
Sheetal (70935) has joined this session.
from Hobart Jiles to All Participants:
?
from Hobart Jiles to All Participants:
hello?
from Hobart Jiles to All Participants:
hello……
from Sheetal (70935) to All Participants:
Hello, Welcome to Live Chat Cisco Support for Linksys Products. How may I help you today ?
from Hobart Jiles to All Participants:
hello. thank you, finally.
from Hobart Jiles to All Participants:
your chat system is very slow for a wireless router
from Hobart Jiles to All Participants:
company
from Hobart Jiles to All Participants:
anyway, my router seems to be working, but my facebook isn’t?
from Sheetal (70935) to All Participants:
Before we proceed help me with:
1) The serial number of the device.
2) The country in which you are located
from Hobart Jiles to All Participants:
i don’t know where the serial number is it’s second hands
from Hobart Jiles to All Participants:
minus the s haha
from Hobart Jiles to All Participants:
and i’m in the united states
from Sheetal (70935) to All Participants:
At back of the router, s/n number
from Hobart Jiles to All Participants:
ok, got it: CVQ01K502431
from Hobart Jiles to All Participants:
i need to get back on facebook to nab a fast money request
from Sheetal (70935) to All Participants:
Let me know when you type the url of facebook , what is the error message
from Hobart Jiles to All Participants:
i just got wireless last week.
from Sheetal (70935) to All Participants:
Let me know when you type the url of facebook , what is the error message
from Hobart Jiles to All Participants:
where are you located? which call center is this.
from Hobart Jiles to All Participants:
it just tells me to sign in, but then nothing works.
from Sheetal (70935) to All Participants:
India
from Hobart Jiles to All Participants:
oh wow my cousin just got married there
from Hobart Jiles to All Participants:
i couldn’t go i was playing in the superbowl
from Hobart Jiles to All Participants:
but that’s all done now, so back to real life
from Sheetal (70935) to All Participants:
How many computers do you have?
from Hobart Jiles to All Participants:
and real life includes this stupid router and it’s inability to connect me to my 203 friends
from Hobart Jiles to All Participants:
i have less than 1 computer
from Hobart Jiles to All Participants:
or at least it’s looking that way with how it’s performing
from Hobart Jiles to All Participants:
why?
from Sheetal (70935) to All Participants:
can you access the facebook on other computers?
from Hobart Jiles to All Participants:
i mean, i have in the past
from Hobart Jiles to All Participants:
do you have facebook?
from Hobart Jiles to All Participants:
but i have less than one computer so in this house, i have less than 1 computer
from Sheetal (70935) to All Participants:
lets check the settings on router
from Hobart Jiles to All Participants:
ok, let’s
from Sheetal (70935) to All Participants:
Click on Start »> All programs
Do you see Cisco connect in the list ?
from Hobart Jiles to All Participants:
it’s about time
from Hobart Jiles to All Participants:
yes i did
from Sheetal (70935) to All Participants:
open it
from Hobart Jiles to All Participants:
ok
from Sheetal (70935) to All Participants:
Click on router settings
from Hobart Jiles to All Participants:
don’t tell me what to do without being polite
from Hobart Jiles to All Participants:
PLEASE
from Sheetal (70935) to All Participants:
I am trying to open the setup page of the router
from Hobart Jiles to All Participants:
who isn’t, please?
from Hobart Jiles to All Participants:
PLEASE
from Sheetal (70935) to All Participants:
Do you have cisco connect installed?
from Hobart Jiles to All Participants:
yes, of course i do, i’m not an idiot
from Hobart Jiles to All Participants:
i hired someone, the best, to put all that nonsense on this blasted computer
from Sheetal (70935) to All Participants:
please open the cisco conenct
from Hobart Jiles to All Participants:
do you have more than 203 friends on facebook?
from Hobart Jiles to All Participants:
finally politeness
from Hobart Jiles to All Participants:
this internet business
from Sheetal (70935) to All Participants:
no
from Sheetal (70935) to All Participants:
Click on router settings
from Hobart Jiles to All Participants:
OK! I have cisco connect open it says COMPUTERS AND DEVICES PARENTAL CONTROLS AND GUEST ACCESS
from Hobart Jiles to All Participants:
please use the words please please.
from Sheetal (70935) to All Participants:
click on router settings
from Hobart Jiles to All Participants:
click on router settings WHAT?
from Sheetal (70935) to All Participants:
Do you see these 4 tabs in the Cisco connect Screen:
1) Computer And Devices, 2) Parental Control, 3) Guest Access, 4) Router Settings.
from Hobart Jiles to All Participants:
please don’t tell me what to do without being polite
from Hobart Jiles to All Participants:
please tell me what i should do please.
from Sheetal (70935) to All Participants:
I really Apologize for the inconvenience.
from Hobart Jiles to All Participants:
thanks please
from Sheetal (70935) to All Participants:
would you call to our phone support tech.
from Hobart Jiles to All Participants:
no, thank you
from Hobart Jiles to All Participants:
i’m not in the mood for phone conversations
from Hobart Jiles to All Participants:
i need to get on facebook
from Hobart Jiles to All Participants:
i may or may not be in a relationship, and won’t know if i cannot connect to it
**The bottom part of this conversation was lost due to internet connectivity problems with saving the conversation….we can only hope to guess what transpired from this point forward**
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